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      SelfCare: Spend Alerts

      Learn how to set Spend Alerts to stay in control of your usage and avoid any unexpected charges on your monthly bill.

      SelfCare is Pivotel's convenient online platform where customers can access and manage their billing information effortlessly. With SelfCare, customers have the freedom to download invoices, make payments, and update personal and billing details on their own, without needing to rely on our Customer Care Team for assistance.

      SelfCare can be accessed via our website here: SelfCare Portal Login

      Note: SelfCare login credentials are provided in your welcome email when your airtime is activated. Please contact us if you need assistance gaining access.


      On any active Pivotel postpaid satellite service, SelfCare can send spend alerts, notifying customers of their monthly usage through SMS and email notifications. This feature helps to maintain control over data usage and avoid unexpected overage costs.

       

      Setting a Spend Alert:

      1. Log in to your SelfCare account using your credentials provided in your welcome email. You can login here: SelfCare Portal Login

      2. After logging in, you can easily find the section for the specific service you want to manage on the Home tab.

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      3. Click on the sub heading, "SETTINGS."

      4. Choose your preferred method of notification by using the provided toggles. You can opt to receive notifications through SMS, email, or both.

      Note: The email address and phone number that will receive these alerts, can be found and edited in the "My Details" tab found at the top of the screen. 

      5. Select the threshold for your Spend Alert to notify you when you reach 50%, 85%, or 100% of your included monthly usage. Click on the red, blue, and black buttons to select one or all three levels.

      6. Once you have selected your alert method and threshold, click the blue "Save Spend Alerts" button.

       

      Learn more about using SelfCare with our related articles:

       

      Caution: SelfCare is only a billing management tool for your Pivotel account. You cannot make changes to your airtime service such as: 

      • activating a new service

      • canceling or disconnecting an existing service

      • setting a postpaid service for dormancy/hibernation

      • recharging/adding units to a prepaid service

      To make any of the above changes to your service, please contact us via phone or email.