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      SelfCare: Password Update

      Need to change the password of your SelfCare billing account? Follow this article and learn how to keep your billing information secure.

      SelfCare is Pivotel's online billing portal, which allows our customers to download invoices, make payments, and update personal/billing information without the assistance of our Customer Care Team. 

      SelfCare can be accessed via our website here: SelfCare Portal Login

      Note: Initial SelfCare login credentials are provided in your welcome email when your satellite service is activated.  Please contact us if you need assistance gaining access. 

      Tip: We recommend updating your password soon after your account is created and periodically to maintain the security of your personal information.


      How to Update Your Password:

      1. Log into your account.

      2. Click on the "3 vertical dot" icon in the top right corner of the screen. 

      3. Click on "Change Password" in the dropdown menu.

        Screen Shot 2023-05-25 at 4.11.20 PM

      4. A new box will appear, prompting you to enter your Current Password, New Password, and Confirm New Password. 

      5. Once these are entered, click  the blue "CHANGE PASSWORD" button. 

        Screen Shot 2023-05-25 at 4.15.04 PM

      6. You should then see a confirmation message in the top right of the screen when the update is successful. 

      How to Access SelfCare When Locked Out:

      1. If you cannot access SelfCare due to a lost password, click "Forgot Password" on the login screen. 

        Screen Shot 2023-05-25 at 4.08.38 PM

      2. On the next screen, enter your account number and click "Continue".

        Screen Shot 2023-05-25 at 4.28.21 PM

      3. To the billing email address registered to your Pivotel account, you should receive an email with a link to the password reset page.

      4. On the password reset page, enter your desired password in both fields and click "Continue".

      5. Your password is now reset.

      Learn more about using SelfCare with our related articles:

      Caution: SelfCare is only a billing management tool for your Pivotel account. You cannot make changes to your airtime service such as: 

      • activating a new service

      • canceling or disconnecting an existing service

      • setting a postpaid service for dormancy/hibernation

      • recharging/adding units to a prepaid service

      To make any of the above changes to your service, please contact us via phone or email.