XGate Feature: Email Fetching via Satellite

Stay connected by receiving your Gmail, Yahoo!, AOL, or other email messages into your XGate inbox using the Email Fetching feature.

Email Fetching is tool used to transfer emails from a remote server (such as Gmail, Yahoo!, or AOL) to the satellite email server and ultimately to an XGate inbox. This allows users to stay up-to-date with their "primary" email account while maintaining a satellite connection.

Please Note: Email Fetching is a premium feature and must be enabled on your account. If it has not been set up, please contact us to purchase and enable the use of this feature. 

Warning: The use of Email Fetching could consume a high volume of satellite data, resulting in the depletion of allowances or incurring overage fees. Please contact us if you have any questions or concerns about your data limit or usage. 

How to Configure Email Fetching:

  1. Navigate to Options > Fetch Remote Mail Control 
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  2. This opens the "Remote Mail Access" window. Use this window to manage the fetching feature. 
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  3. The "Fetch Mail Options" are: 
    1. Enable Fetching: Use this checkbox to enable/disable email fetching. If unchecked, there will be no fetching session. This is a simple way to disable the fetching temporarily. 
    2. Fetch Mail Asynchronously: With this box checked (recommended) the fetching session runs concurrently with the download of email to you. This assures optimum performance when using a satellite connection. If this box is unchecked, the download of email to you will not start until the fetching session is complete. 
    3. Enable Debug Logging: When checked (not recommended under normal operating conditions), a detailed debug log of every fetching session will be email to you. This can be useful if there are issues when setting up a new account. When unchecked, only error messages are reported.  
    4. Maximum number of mail messages to fetch at one time: This controls the maximum number of emails transferred from the remote server's inbox to the satellite email server. Limiting the number of mail messages protects your account from being overwhelmed by mail if a large number of mail messages reside on the remote server. The default value is 10. This value may be modified to meet your needs. 
  4. Click the "Add" button to create a new email fetching account. This will open the "Remote Mail Access Edit" window. Enter appropriate values then click "OK" to apply the change.
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    1. Local User: This is the username of the primary account holder of the satellite email service. Note that fetching is available for primary accounts only; fetching to sub accounts is not supported. 
    2. MailBox: Select the remote mailbox type, such as GMail, Yahoo!, MSN, ATT, AOL, or Hotmail. Once this is selected, the Server and TCP settings should automatically populate for most email providers.
    3. Remote User Name: This is the username portion of the remote email address that you want to fetch. Some internet service providers (ISP) will require the full email address here, so you may need to try with just the username and then full address to determine which is needed
    4. Remote Password: This is the password required to access the email address being fetched. 
    5. Server Name: This is the name of the mail server, as provided by the ISP managing the remote email server. If it was not populated by choosing the MailBox type above, you can usually look up the IMAP or POP3 settings for most email provers. 
    6. TCP Port: This is the port number used by the mail server. If it was not populated by choosing the MailBox type above, you can usually look up the IMAP or POP3 settings for most email provers. 
    7. SSL: As provided by the ISP. It is recommended to keep this checked as most email servers will require this type of encryption. 
  5. Once you click "OK" in the "Remote Mail Access Edit" window, your new email fetching account will be added to the list in the "Remote Mail Access" window.
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  6. To fetch mail from the remote server, you can now start data session in the Xgate client and the retrieved email will appear in your iScribe client inbox.

Important Note: On the first Email Fetch data session all emails in the remote email server will be transferred to your satellite email account. It is recommended that you remove all read email from your remote mail account inbox before enabling fetching.