XGate Feature: BigMail Filter Tool

Learn how to prevent large emails from consuming your satellite data by configuring and using the XGate filter feature, BigMail.

During an XGate data session, the program will search the server for incoming mail and automatically download it. Then outbound mail will be automatically sent from the outbox. Both of these processes consume satellite data.

BigMail is an XGate feature which filters out large incoming and outgoing emails during a data session over a satellite connection. These emails, once confined by the BigMail filter, can be downloaded or uploaded later over a standard network connection, saving satellite data.

    Note: When ANY change is made to BigMail settings, you must start a new data session for the changes to save on the server. Otherwise these changes will not save!

    BigMail Filter Set-Up Instructions:

    1. Ensure that you are logged in with the correct username and password 

    2. Click the BigMail button at the top the XGate client screen

      Screen Shot 2022-09-22 at 12.06.58 PM
    3. Click Configure in the BigMail pop-up 

      Screen Shot 2022-09-22 at 12.10.10 PM
    4. In the "Server Side Mail Filtering" Window:

      1. Using the drop-downs under "BigMail Size Filter", set cutoff size preference for incoming and outgoing mail 

      2. Ensure both checkboxes are selected (checked)

        1. The BigMail filters can be disabled by unchecking these boxes
      3. Click the "OK" button at the bottom of the screen

        Screen Shot 2022-09-22 at 12.17.41 PM
    5. Start a manual session in the Xgate Client to save the changes. This sends the setting changes to the Xgate Server.

    6. Once BigMail size settings have been configured and saved, incoming and outgoing emails larger than the set cutoff size will be held on the mail server and an email notification will be sent to you. 

      1. Below is an example of an email notification
        Screen Shot 2022-09-22 at 3.17.41 PM

    Note: There is a maximum inbound email size of 12 MB set on the mail server. Any incoming mail equal or larger than 12 MB will be rejected and a notification will be sent to the sender of the large email. There is no outbound maximum size.


    How to Retrieve Mail Filtered by BigMail:

    1. Open the BigMail Management screen by clicking the BigMail button in the XGate client toolbar.

      Screen Shot 2022-09-22 at 12.06.58 PM

    2. The list in the BigMail Management screen displays emails that are stored on the mail server waiting for action. To perform an action to an email:

      1. Click on one or more emails on the list that you wish to manage

      2. Choose the action you want applied to those selected emails. 

        1. Server Delete - removes the email from the mail server during the next email connection.

        2. Drop From List - removes the email message from the list. It is not removed from the mail server

        3. Retrieve - flags that email for download during the next data session

      3. Once the desired email and Action have been selected, click the "OK" button

        Screen Shot 2022-09-22 at 3.26.51 PM
    3. To complete the desired action, start a new data session by clicking the green start button in the XGate client Toolbar. To conserve satellite data, you will need to do this when on a standard network connection

      1. If you selected "Retrieve" for your email, that email should be in your inbox after the next data session.